Business as usual and will continue to deliver.
DIYHQ is committed to the overall health and well-being of our customers and staff. By working together, we can limit the impact of the current COVID-19 virus.
We are constantly making the necessary adjustments to the way our business operates to continue to provide you the safest and best levels of customer service in these challenging circumstances. We are now offering a contactless ordering option.
Our ORDER FROM HOME process can be completed in 4 simple steps, as follows.
- Click FREE QUICK QUOTE, fill in the information box and submit form. We will typically respond with our best quotation/proposal within 24-36 hrs. Once pricing is within your budget you can proceed with ordering samples per item 2 below.
- Pick a selection of up to two (2) stone ranges and at a small freight fee of $19.95 inc GST, we will ship the sample pieces (We offer the sample pieces FREE of charge) directly to your nominated address (no PO Boxes)*. We will offer a full credit of this $19.95 freight fee against any ORDERs placed with us.
- Once samples are received + reviewed, and you are happy to proceed with the order, we will process your order accordingly and make contact to book a delivery date.
- Once order is converted, we will pack and book the supply and delivery of your stone order to your nominated site address by either fork lift unload (within METRO Victoria locations only) or by Tailgate, pallet jack to front of property to all Australian capital cities and beyond.^
For further enquiries we are still contactable on 1300 238 288 (Melbourne) between 9.30am – 4pm Monday to Friday.
*- Delivery of samples will be by AUTHORITY TO LEAVE (ATL) basis. That is, if you are not home the samples will be left at your front door.
^- Delivery of stone – customer will receive a phone call before delivery to site. Freight cost will vary from location to location.